Refund policy
Returns & Exchanges
30-day returns for unworn, unwashed merchandise with original tags (if applicable).
- ✅ Returns accepted within 30 days of delivery
- ✅ Exchanges for size if inventory is available
- ❌ No returns on worn, washed, or customized items
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item:
- Contact us within 7 days of delivery.
- Include your order number and photos.
- We'll replace it at no cost.
Shipping
- Orders ship within 2–5 business days.
- Tracking is emailed once your order ships.
Final Sale
Lost Packages
Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages. If you experience an issue, please contact us—we're always happy to help however we can.
Notice it isn't harsh. You're not promising a replacement every time, but you're also not telling customers "too bad."
Price Adjustments
No price adjustments on previous purchases.
Discount Codes
Only one promo code per order.
We're a small team that wants you to love what you ordered. If something isn't right, reach out—we'll do our best to make it right.
- 30-day returns
- Free size exchanges (customer pays return shipping unless it's our mistake)
- Free replacement for damaged/wrong items
- Limited drops are final sale
- Lost package policy as above
- 2–5 business day processing
Questions?
Reach out to us at twocents@lenwich.com. We're real people, and we'll do our best to help.